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You are welcome to request a specific length of necklace chain, and/or an exact ring size. There is no extra charge for this service, but please do ensure you specify your requirements within the comments when placing your order. Alternatively, if you have any queries or wish to amend an order you have already made, please email me on dawn@foundbydawn.co.uk  

Necklace, bracelet, bangle or anklet lengths:

Simply take a tape measure and loop around your neck, wrist or anklet (you may need someone to help), or even better use a necklace, bracelet or anklet that is of the length you would like and measure it from end to end (including catches and clasps) 

For further help, please check out my handy guide to necklace lengths! 

Ring sizes:

If you are unsure of your size, I would strongly recommend purchasing a ring sizer like this one (£1.20). Please note that this is for illustration purposes only; I have no affiliation with Amazon or this seller and you can obviously choose to buy these from other providers). 

Alternatively this guide will help you find the correct measurement for the finger you wish to wear the ring on. Please double check before sending your order and bear in mind that your knuckle which the ring needs to move over, may be bigger than the base of your finger where it will sit.   

I have presented the standard options for variation – such as size variations, satin or high shine finish - and you may select these to suit your preferences when placing your order.   

If you love a design, but would like another finish not listed, such as the item in gold, gold plate, two different metals, or with the extra touch of a stone (or stones) added, please contact me direct, by emailing your contact phone number to dawn@foundbydawn.co.uk. 

It is best for me to talk to you about what you would like, and I can provide you with a bespoke quotation, with no obligation.  

I use Ecosilver wherever possible, sourced from Cookson Gold*. Ecosilver is fully traceable and audited and produced from 100% scrap metal. If you are interested to learn more, visit their website page which explains more 

My blog about environmental impact explains more about the steps I am taking to ensure my small business is has as low a carbon impact as possible. 

Discover the reasons why buying handmade jewellery from Found by Dawn, is so special, here.

*On occasion more specific items like headpins and chain has to be sourced from other suppliers. In these cases there may be a small part of your piece of handmade jewellery which may not have been recycled, but please be assured that wherever there is a more sustainable option, I will choose it. I care about environmental impact and am doing all I can to minimise my carbon footprint.  

Legally in the UK, any silver piece of silver jewellery weighing more than 7.78g, must be hallmarked in order to be sold as silver. Many of my creations weigh less than this, but I sometimes choose to get them hallmarked anyway (see individually listings). 

Jewellers who use hallmarks, are reassuring you of the quality of precious metal they use, ensuring your chosen piece stays special long into the future.

You can learn more about what the hallmarks mean and why they are important in this pdf, or watch the video below. 

I hope you love your new piece of Found by Dawn jewellery. However, if it seems to have a fault, you have received the wrong item or there are other issues with your order, please email dawn@foundbydawn.co.uk, as soon as possible.

I operate a 14 day Refund policy, which you can read here: foundbydawn.co.uk/policies/refund-policy

Please note, no refunds can be offered on a vouchers or gift cards. However if there is a fault with a piece paid for with a voucher or gift card, the same terms apply as for a regular purchase. 

For answers to commonly asked questions visit my FAQ's page.