Returns and refunds

I hope you love your new piece of Found by Dawn jewellery. However, if it seems to have a fault, you have received the wrong item or there are other issues with your order, please email dawn@foundbydawn.co.uk, as soon as possible.

I operate a 14 day Refund policy, which you can read here: foundbydawn.co.uk/policies/refund-policy

Please note, no refunds can be offered on a vouchers or gift cards. However if there is a fault with a piece paid for with a voucher or gift card, the same terms apply as for a regular purchase. 

For answers to commonly asked questions visit my FAQ's page.

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Memorable Mothers Day Gift

The Found by You Gift Box is a special Mothers Day Gift. The gift that keeps on giving!

She receives a box that explains the process, selects what piece of jewellery she wants and the finish, encloses her found object and sends back to me.

As I start making, I update her on the making process (sending photos and videos as it comes together). Ultimately she receives a unique present and 100% bespoke piece of jewellery made especially for her, designed around a pebble, stone, shell or other object that means something very special.

Use FBD-FREEPOST for free postage and delivery.

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